Delivery Within Australia

All Zephoria orders are dispatched from Victoria, Australia. We partner with reliable national couriers to ensure your fragrance arrives safely, promptly, and in pristine condition.

• Standard Delivery: 2–6 business days depending on your location.
• Express Delivery: 1–3 business days to most metro areas.
• Dispatch Time: Orders placed before 2 PM AEST are usually dispatched the same or next business day.

Once your order ships, you’ll receive a tracking link directly via email. Rural and regional areas may experience slightly longer transit times.

Shipping Fees

We offer free standard shipping Australia-wide for orders over $120. Orders under this threshold incur a flat rate of $9.95. Express options are calculated at checkout.

International Orders

Due to fragrance shipping restrictions (flammable contents), we currently deliver within Australia only. We’re working on expanding safe international shipping options in the near future.

Order Packaging

Each parcel is packed in reinforced cartons and sealed carefully to maintain presentation quality. Gift sets and luxury boxes are cushioned and wrapped to arrive in impeccable condition.

Returns & Exchanges

Due to hygiene regulations, fragrances that have been opened, sprayed, or tampered with cannot be returned or exchanged. However, if your product arrives damaged, faulty, or incorrect, we’ll make it right.

• Claims must be made within 7 days of delivery.
• Items must be returned unused, in original packaging.
• Proof of purchase and photographs of the issue may be requested.

Approved returns will be refunded to your original payment method or replaced promptly. Please contact us before sending anything back — unregistered returns cannot be processed.

How to Start a Return

To initiate a return, email our team at support@zephoria.com.au with your order number and a brief note about the issue. We’ll respond within one business day.

Our Commitment

Zephoria is committed to delivering an elevated online fragrance experience — from curation to customer care. We inspect every item before dispatch and pack with the same attention to detail you’d expect from a luxury department store counter.