Yes. Every fragrance sold on Zephoria is 100% authentic and sourced from trusted, verified distributors. We never sell testers, imitations, or grey stock as new. Each product arrives in factory-sealed condition, just as you’d find in a department store.

We’re based in Victoria, Australia — with all orders shipped locally. That means you can expect faster delivery times, transparent pricing, and Australian-based support.

Standard delivery takes 2–6 business days depending on your location. Express delivery usually arrives within 1–3 business days to most metro areas. Tracking is provided for every order once dispatched.

Yes — standard delivery is complimentary on all orders over $120 within Australia. Orders under this amount incur a flat $9.95 fee. Express delivery options are available at checkout.

For hygiene reasons, we can’t accept returns or exchanges for opened fragrances. However, if your product arrives damaged, incorrect, or faulty, please contact us within 7 days and we’ll arrange a replacement or refund.

If your parcel arrives damaged or with a missing item, email us immediately at support@zephoria.com.au with your order number and a photo of the issue. We’ll resolve it promptly.

Not yet. Due to air transport restrictions on flammable goods, Zephoria currently delivers within Australia only. We’re exploring compliant international options for the future.

Unfortunately, not at the moment. Our inventory updates in real time, so when a fragrance sells out, it will show as unavailable. You can, however, subscribe to our back-in-stock notifications to be first in line when it returns.

We’re introducing optional Zephoria gift packaging soon. In the meantime, all parcels are packed securely and elegantly, suitable for gifting straight from the box.

Our support team is available Monday to Friday, 9 AM – 5 PM AEST. You can reach us at support@zephoria.com.au. We aim to respond within one business day.